Processing Inquiry Envelopes and Mailing Letters from homeHandling of enquiry envelopes and mailing letters from home
U.S. Postal Service Postal Center Post Recovery Center Auditbericht
MRC is the U.S. Postal Service's authorized discovery office. Data centres as well as retailers and postal service companies throughout Germany transmit consignments to the MRC without having to provide correct recipient or originator information. MRC' s main task is to find, restore, forward or redeliver un-deliverable post throughout Germany.
During the 2014 financial year, the MRC obtained 88 million articles, handled 12 million for potential returns to clients and gave back 2.5 million. Articles not given back to clients were auctioned, given or wasted. Aim of this review was to evaluate the MRC' s efficiency in processing client requests and administering articles obtained.
MRC has not handled client requests in an effective manner and has managed unavailable products under certain conditions. Specifically, the MRC does not have: ª Track how many requests have led to returns to clients. Return, discard, or safeguard your valuable artifacts in an efficient manner at ?ª Send back your worallets, money bags and the included documentation to the client.
Supervise sufficiently the auctioneer who is in charge of the auction of unused objects in the MRC. Furthermore, postal services outside MRC's sphere of influence had a negative impact on MRC's ability to deliver non-deliverable mail to consumers. In particular, our representatives did not give clear directions to our clients on how to submit requests for searches, and our branch office mistakenly sent recycled material to the MRC.
Those terms arose either because the Post Office did not have appropriate guidelines and practices for those features or because it did not do so. Consequently, there is an enhanced chance that clients will not be able to reclaim missing property. Suggested that Swiss Post improve its guidelines and practices for dealing with post that is either missing or undelivered at the MRC, revise the uncollected item auction agreement, direct distributors and services personnel to supply clients with appropriate methods for submitting a query, and implement current guidelines for recoverable material that should not be sent to the MRC.